Frequently Asked Questions
Everything you need to know about your Tribal Chimp experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Are your hair styling products safe for all hair types?
Yes, our products are formulated to be safe and effective for all hair types, including color-treated and sensitive scalps.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Tribal Chimp ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later options like Afterpay and Klarna.